We at SRI BALAJI APPLIANCES PVT LTD aims to ensure your satisfaction with every purchase made on our website, www.sreebalajiappliances.com. This policy outlines our guidelines for refunds, returns, and exchanges of products across various categories including mobile phones, consumer electronics, home appliances, footwear, convenience food, health supplements, beauty products, personal hygiene products, kitchenware, home décor, and more.
Eligibility for Returns
You may be eligible for a return or exchange under the following conditions:
- Damaged or Defective Products: If you receive a product that is damaged or defective, you must notify us within [number of days] days of receipt.
- Incorrect Product: If you receive an incorrect product that differs from what you ordered.
- Change of Mind: For non-damaged products, we may accept returns or exchanges within [number of days] days of purchase, subject to certain conditions.
Products Excluded from Returns
Certain products may not be eligible for return or exchange due to hygiene reasons or other restrictions. These products include but are not limited to:
- Personal hygiene products: Such as skincare items, cosmetics, and intimate apparel.
- Perishable goods: Including convenience foods and health supplements.
Return Process
To initiate a return or exchange, please follow these steps:
- Contact Customer Support: Notify us of your intention to return or exchange the product by contacting our customer support team via phone or email.
- Provide Details: Provide your order number, the reason for the return, and any supporting photographs (for damaged or defective products).
- Return Authorization: Once authorized, we will provide you with instructions on how to return the product.
Refund Process
- Damaged or Defective Products: Upon receipt of the returned product, we will inspect it and notify you of the status of your refund or replacement.
- Change of Mind: For non-damaged products returned within the specified period, refunds will be issued upon receipt and inspection of the returned item, minus any applicable shipping charges.
Terms and Conditions
- Products must be returned in their original condition and packaging.
- Refunds will be processed using the original payment method.
- Shipping and handling charges are non-refundable unless the return is due to our error.
Contact Us
If you have any questions about our Refund and Returns Policy, please contact our customer support team:
- Phone: +91-9163252792
- Email: customer.care@sreebalajiappliances.com
- Address: BL-123,Ground Floor,Flat-1B, 117P DH Road Baro Bari Area, Kolkata-700008 (Behind Bombay Dyeing),West Bengal, India
Changes to This Policy
We reserve the right to update or modify this Refund and Returns Policy at any time. Any changes will be effective immediately upon posting on our website. Please review this policy periodically for updates.
Sri Balaji Appliances Private Limited – Ensuring Your Satisfaction with Every Purchase